Privacy Policy

Last Updated: 27 June 2026

1. Introduction

Welcome to Sophie's Designs.

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following information:

• Full name

• Billing and delivery address

• Email address

• Telephone number

• Payment information (processed securely by our payment providers)

• Order history

• Product preferences

• Messages submitted through our contact forms

• Website usage data through cookies and analytics

3. How We Use Your Information

Your information is used to:

• Process and fulfil orders

• Deliver your purchases

• Respond to enquiries

• Provide customer support

• Send order confirmations and shipping updates

• Improve our website and customer experience

• Prevent fraud and maintain website security

• Meet our legal and tax obligations

We only use your information where we have a lawful basis to do so.

4. Payment Information

Payments are processed securely by trusted third-party payment providers.

Sophie's Designs does not store your full debit or credit card details.

5. Marketing Communications

If you choose to subscribe to our newsletter or marketing emails, we may send updates about:

• New collections

• Product launches

• Promotions

• Special offers

You can unsubscribe at any time using the link provided in our emails.

6. Cookies

Our website uses cookies to:

• Keep the website functioning correctly

• Remember your preferences

• Analyse website traffic

• Improve performance

• Support the shopping experience

You can control or disable cookies through your browser settings. Please note that some features of the website may not function correctly if cookies are disabled.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted service providers where necessary, including:

• Payment processors

• Delivery and courier services

• Website hosting providers

• Email marketing providers

• Analytics services

These providers only process your information on our behalf where necessary to provide their services.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or loss.

While no internet transmission is completely secure, we work with trusted providers to help keep your information protected.

9. Data Retention

We keep personal information only for as long as necessary to:

• Fulfil your order

• Provide customer support

• Comply with legal and tax obligations

• Resolve disputes

• Enforce our policies

When information is no longer required, it is securely deleted or anonymised where appropriate.

10. Your Rights

Under UK data protection law, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your data (where applicable)

• Restrict or object to certain processing

• Request a copy of your data (data portability)

• Withdraw consent where processing is based on consent

• Lodge a complaint with the UK Information Commissioner's Office (ICO)

11. Third-Party Services

Our website may include links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to read their privacy policies before providing personal information.

12. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate consent, we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Sophie's Designs

Email: [Insert Email Address]

Business Address: [Insert Business Address if applicable]